Delivery and Returns Policy
We will endeavor to dispatch books within 3 business days. Claims for damaged goods must be advised within 3 working days. Damaged goods should be returned within 30 days. To obtain a refund the books should be in a new condition with the inner packaging intact. Returned goods should be sent to CBS (Combined Book Services), Unit D, Paddock Wood Distribution Centre, Paddock Wood, Tonbridge, Kent TN12 6UU, UK. Upon receipt of damaged goods within a 30-day period, a refund or replacement will be dispatched. Refunds will be given within 2 to 3 weeks.
We cannot supply replacements for books lost in transit to non-UK destinations. If you require tracking please contact firstname.lastname@example.org before placing your order to confirm the additional cost.
For orders placed before 12 noon GMT on weekdays
UK: 3-4 business days
EU: 5-7 business days
Middle & Far East: 9-19 business days
Rest of World: 7-9 business days